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Shipping and Order Related Policy
Return Policy
How do i return or exchange an item?
You should request an RMA form to return any items within 24 hours of receipt of your shipment verifiable with our tracking system. All requests for an exchange made after the 24 hour period will be refused.Please request an RMA by e-mail to support@wonderfulworldofhair.com.
You will be sent an RMA form to your email on file. Please describe the issues you have with your product and print this out and place it in your return package. You will be notified once we receive your package.
Disclaimer on returning items
All return items should have a RMA form printed and included inside you package. All items are required to be returned in NEW (Unused and Resaleable) Condition, in the original package. If the return department determines that the items(s) are damaged or not in new condition we will either refuse the item and send the item back to you. We will not be responsible for any shipping charges in the aforementionied scenario. Please use your discretion when returning items that are not approved for an RMA or not sent back in its original conditon.
Refunds can take 3-5 days.